Frequently Asked QuestionS

How do I set up my e-mail?
That will depend on your e-mail client and type of system. The things you will need to know to fill in the blanks are:
Username and password (check your Membership Application)
Mail Servers (both POP3 and SMTP): mail.instanet.com
E-mail address: [email protected]
POP3 Account: username
If you still need more help, give us a call at 818-713-1313.

How long can I stay online?
You may connect to us as long and as often as you wish, as long as your are actively using the connection. If you plan on being away from your computer for more than five minutes, please save your work and log-off until you return. If you need to check your e-mail every 15 minutes, please log-on, check your mail, then log-off. Your e-mail program can do this for your automatically.

Can I use my account from both work and home?
Although technically, the account is a one person, one computer account, it is permissible to use your account from both work and home. It is not permissible to be logged on from both locations at the same time.